Privacy Policy

Introduction

At Artisticlightia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Information We Collect

We collect information that you provide directly to us when you:

• Fill out contact forms or commission inquiry forms
• Subscribe to our newsletter or updates
• Participate in workshops or classes
• Communicate with us via email or phone
• Visit our studio in person

Personal Information

This may include:

• Name and contact information (email address, phone number, mailing address)
• Project details and preferences for commissioned work
• Payment information (processed securely through third-party payment processors)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Process and fulfill commission orders
• Send administrative information, such as project updates and confirmations
• Improve our website and services
• Send promotional communications (with your consent)
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, our legal basis for collecting and using personal information depends on the specific context:

• Contract Performance: Processing is necessary to perform our contract with you when you commission work or register for workshops.
• Legitimate Interests: We process your information for our legitimate business interests, such as improving our services and communicating with you.
• Consent: We rely on your consent for marketing communications and certain cookie usage.
• Legal Obligations: We may process your information to comply with applicable laws and regulations.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., email service providers, payment processors).
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be assured.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request a copy of your personal information in a structured, commonly used format.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us using the information provided below. We will respond to your request within 45 days.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Client information for commissioned work: Retained for the duration of the project and up to 7 years afterward for business and tax purposes.
• Email communications: Retained until you unsubscribe or request deletion.
• Workshop registrations: Retained for 3 years after the event.
• Website analytics data: Retained for up to 26 months in Google Analytics.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Third-Party Services

We use several third-party services that may collect information about you:

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. When you click on an ad and visit our website, a cookie may be placed on your device. This helps us understand which ads lead to inquiries or commissions.

Remarketing

We use remarketing services to show relevant ads to people who have previously visited our website. These services use cookies to track your browsing behavior across websites.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as pages visited, time spent on the site, and referring sources. This data is anonymized and used in aggregate form.

Google Maps API

Our website uses Google Maps to display our studio location. When you view the map, Google may collect information about your interaction with the map feature.

For more information about how Google uses data, visit Google Privacy Policy.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: